PAYMENT & DELIVERY
We accept payment by major credit and debit cards (Visa, MasterCard and American Express) and via Paypal.
Delivery is free to any physical address worldwide that can accept a “signed for” delivery. Please note that your health supplements may take up to 10 business days to be delivered. We understand that a delivery time of 10 business days may be longer than ideal for some of our customers. However, as we offer free worldwide delivery with no minimum orders and do not for cost-efficiency reasons carry inventory in every location, the given timeframe is necessary to manage customer expectations.
Although many of our health supplements are specially designed for “letterbox delivery” appropriate for normal postal services, our default delivery method normally requires the recipient’s signature due to the high value of our products. Please enter your contact number correctly as some of our delivery partners may call you regarding the delivery of your order. Please ensure that there is someone to collect the package at the designated address and time to avoid delays and disappointment. If we have attempted to deliver your order, but there was nobody present to receive and sign for it, then our delivery partners will leave you a notification slip for you to arrange for a re-delivery or self-collection.
If you have a special request for a quicker or different delivery method from that offered, you are welcome to message us BEFORE you place your order and we will endeavour to find a solution for you, but we cannot guarantee this and any solution is likely to come with an additional cost.While these are unlikely to arise, if any taxes are payable in your particular jurisdiction, you will be responsible for settling them and ncapsulate cannot be responsible for any non-receipt of products due to any failures in this respect.